Step 1 – The Call
You call, and we listen; the admission team at Hawaii Island Recovery is a small group of compassionate individuals willing to listen; our primary focus is to hear you understand your needs. Our admissions team is trained clinically to assess for level of care and treatment focus. Ideally, we can serve you; however, regardless of the circumstances, our team is willing to follow through with you to assure you are placed in treatment at the appropriate level in a treatment center specializing in the proper field. Whether you are struggling with an addiction, a mental health condition, or a combination of the two, as many are, we will make sure you have options to choose from. We have only one criterion when finding an appropriate facility for a caller, and that is quality. After a brief discussion with one of our Intake Specialists, we will move into the second step.
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Step 2 – Verification of Insurance Benefits
Insurance Verification is an essential piece to the puzzle; we accept most private insurance carriers, including HMSA, BlueCross & Blue Shield, Aetna, Cigna, and Meritain, just to name a few. However, we work with hundreds of policies, and we are happy to help you learn more about our ability to work with yours. Our Intake Specialists will help you understand how insurance coverage works at Hawaii Island Recovery and if your insurance policy will cover treatment here, as well as, any out-of-pocket costs associated. Most insurance carriers request that a deductible or out-of-pocket max be met before services are covered at 100%; we will verify insurance for you at no cost and explain your policy’s coverage of substance abuse and mental health treatment. There are no hidden fees or balances left over after treatment that you will be unaware of; our team will be sure to give you an accurate quote, if the amount quoted is out of reach we will help you work out financing options. For most individuals, treatment covered by insurance is affordable. Cost associated with using your insurance shouldn’t be a barrier to getting help. Regardless of your situation, we will make every effort to be sure you receive the care you deserve to begin your recovery from substance abuse or co-occurring disorders. For those who don’t have insurance, we offer private pay services; give us a call to learn more about our private pay rates.
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Step 3 – Pre-Admission Screening
We utilize screening tools nationally recognized as the most ethical and efficient way to assess a patient for substance abuse and co-occurring mental health disorder. The tools we use are the ASAM patient placement criteria, the AUDIT alcohol screen, the DAST-10 & DAST-20 substance screening tools, and screening instruments like the PHQ-9, GAD-7, and BECKS inventory to assess for major depression and generalized anxiety. The Pre-screening assessment is a 45 min phone conversation in which a clinically trained Intake Specialist will go through your biological, psychological, and social history.
The pre-screening evaluation gives us a better understanding of your substance use patterns and any mental health concerns you may have, as well as how these issues are impacting your life. This preliminary screening is not a complete biopsychosocial evaluation, but it will allow us to record important information that our chain of quality can review. Your pre-screening is confidential, and the only ones who will review the screening are the members of our clinical team to help us decide the appropriate level of care.
The first person to review the evaluation is the Director of Admissions & Utilization Review; it’s his job to ensure that you meet the criteria for level of care and ensure that treatment is utilized at the appropriate intensity, so insurance authorizes coverage. Our Clinical and Medical Director will be the next to review the screening to ensure that nothing was missed before we give the green light to begin treatment at Hawaii Island Recovery. Everything we do is in the spirit of making sure this is your last stop.
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Step 4 – Admission Coordination
Once the green light is given, our Director of Admissions and Utilization Review will reach out to you to coordinate the details of your intake. If you’re traveling from the mainland or neighboring islands, we will assist you with finding a flight that lines up with your admission date and time. We will also make sure you comply with COVID-19 travel protocols and ensure you land with all the information requested by the Hawaii Travel Authority. There are a few prerequisites to the admission that we will prepare you for, such as a TB test, COVID-19 test, and making sure you have packed everything you’ll need during your time with us and nothing you don’t.
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Step 5 – Welcome to Hawaii Island Recovery
Waiting for you at the airport upon arrival, if traveling, will be our Director of Admissions & UR and one of our Intake Specialists; your day of admission will begin with aloha. Treatment starts as soon as you step in the door. Upon arriving at the facility’s clinical office, treatment will begin with a physical exam by our Medical Director, Board Certified Addictionologist, Dr. Stephen H. Denzer. He will address any immediate withdrawal discomfort and ensure a safe transition into treatment. A typical day of admission is a series of assessments and evaluations; after seeing our Medical Director, a complete biopsychosocial evaluation will begin with our Director of Admissions & UR to initiate insurance coverage and begin the treatment planning process.
Aftercare planning also starts on day one as you meet with your Case Manager to assess your treatment preferences and begin setting goals. Following the initial assessments and evaluations is an orientation to the Hawaii Island Recovery program, including information about your treatment, a review of the daily schedule, a tour of the facility, and an introduction to your peers. Some patients arrive feeling under the weather; after seeing our Medical Director for evaluation of detox needs, if any, we will offer a meal and an opportunity to rest, and the remainder of the admission will take place after you’ve had a chance to settle in. Our caring and compassionate team of professionals is looking forward to meeting you to begin your journey of discovery and recovery from addiction.
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Substance Abuse Assessment
Hawaii Island Recovery uses a thorough Diagnostic Assessment. This multidimensional evaluation, along with other nationally recognized screening instruments such as the DAST-20, AUDIT, CAIG-AID, and PHQ-9, are utilized to assist in determining the need for treatment of substance abuse disorders or other co-occurring mental health conditions and will illuminate the appropriate level of care. Whether you require residential or outpatient services, an assessment is the place to start and will help you determine what’s right for you.
If you need a Substance Abuse Assessment as a Stand-Alone Service, call our admission line and inquire about scheduling an appointment. Hawaii Island Recovery can do substance Abuse Assessments either in person or via telehealth on platforms like Zoom.
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Frequently Asked Questions
How much does treatment cost?
Your insurer may cover some or all of the cost of treatment. Depending on your carrier and policy, you may be responsible for the deductible and there may also be a co-pay. The cost of treatment is dependent on the length of stay and the level of care that is deemed medically necessary to support your recovery.
How can I verify my insurance?
Hawaii Island Recovery is able to accept most insurance plans. Depending on your carrier and your individual plan, the extent of coverage will vary. To determine whether your insurance will cover some or all of the cost of treatment, you are urged to contact Hawaii Island Recovery today and speak with one of our Intake Coordinators or to fill out the “Verification of Benefits” form on our website. We will work quickly to ascertain your eligibility for insurance coverage for treatment with Hawaii Island Recovery.
What is detoxification, or “DETOX”?
Alcohol and most drugs are potentially toxic substances, particularly when used in excess. With chronic abuse, the human body adapts to the presence of these substances in an effort to counter their lethal effects. When alcohol or drugs are stopped, extreme care must be taken to ensure a safe withdrawal. Detoxification or “detox” refers to the acute phase of the withdrawal process that can be both uncomfortable and dangerous and may require medical intervention. For some patients, a “detox” protocol of prescribed medication may be required to ensure the client is safely “detoxed” with minimal discomfort.
Get more information about “Detox”
Get more information about “Detox”
What are the benefits of flying away from home for treatment?
Removing yourself from the stressors and triggers of daily life is essential in early recovery. Most of our clients have tried to get sober in their home communities and have failed to achieve lasting sobriety. A change in environment is not only conducive to breaking old patterns and habits, it also reduces exposure to the external triggers that most likely perpetuated the cycle of addiction.
Removing yourself from the stressors and triggers of daily life is essential in early recovery. Most of our clients have tried to get sober in their home communities and have failed to achieve lasting sobriety. A change in environment is not only conducive to breaking old patterns and habits, it also reduces exposure to the external triggers that most likely perpetuated the cycle of addiction.
What is the length of stay?
Length of stay refers to the number of days a person is in residential treatment. Hawaii Island Recovery offers 30, 60 and 90-day treatment programs, with 90 days being the optimal length of stay to achieve long-term sobriety.
How can I deal with trauma / PTSD?
The majority of our clients who enter treatment for substance abuse have a co-occurring mental health disorder. Most commonly, our clients also suffer with depression, anxiety, and PTSD. In the majority of cases, we have found that underlying all of these conditions is a history of trauma that may include childhood abuse and neglect, sexual abuse and domestic violence. In our experience, it is imperative to aggressively treat the underlying trauma to reduce the risk of relapse after treatment. EMDR (Eye Movement Desensitization and Reprocessing) is an evidence-based technique that has been demonstrated to effectively treat trauma at its source. Hawaii Island Recovery offers EMDR provided by a highly trained clinical staff in addition to CBT (cognitive behavioral therapy) another effective therapeutic modality for the treatment of trauma.
